Glossary of Terms
Frequently, questions arise from misunderstanding moving terms.Moving companies will use language that is typical to their business, but unfamiliar to someone moving. I put together this glossary of frequently used terms so you can better understand documents and contracts commonly used in my industry-
Using this glossary to "dissect" your estimates and contracts will save you from hidden fees, monetary losses and regrets. If you have questions, even after reading these definitions of terms, please reach out to me, Teri-An at (585) 329-1230 and I'll be happy to assist you. Don't forget to download the Moving Planner I created to help you get organized.
Extra charges for services such as packing, unpacking, and extra pick-ups. Could
also include additional fees for long hauls.
Charges for services provided by a professional other than the mover. Can include
a craftsman, or other third-party at the client’s request. Charges are billed to the
mover who in turn, bills the client.
Agent (Booking, Hauling, Destination)
A local moving company authorized to act on behalf of a larger, national company.
An agent may be involved in booking, at the point of origin, at the destination
and/or be the hauling agent.
Booking Agent: The agent who writes, registers and accepts the order for your
Hauling Agent: The agent who owns the assigned van to transport your
Destination Agent: The agent located at the destination who provides necessary
services and information when you finish your move.
Anti-Static Bubble Wrap
Bubble cushioning wrap used for packing delicate or fragile items, while keeping
static at bay. It is also lightweight, water resistant, reusable and non-scratching.
Ideal for electronics and computers.
The cost incurred in preparing major appliances for safe transportation.
Appliances are disconnected at the originating residence and reconnected at the new
residence. In most cases, appliances like washers, dryers, dishwashers and
refrigerators are covered in appliance service.
A fee for these services may depend on the time it takes to perform these
services. If the mover does not perform this service or contracts with a third party,
then it will be marked “NA”.
The amount of much money you pay per $1000 of assessed value to cover your
household items to their fully assessed value. Opting for this coverage requires a
cash value be assigned to the items you will be moving.
This is also known as shuttle service. This service is used if the assigned
vehicle is unable to make the normal pick-up or delivery due to constraints (narrow
road, inadequate parking, weak bridge). The auxiliary service is the use of a smaller
vehicle to complete the pick-up or delivery.
Bill of Lading
The contract between the mover and you for the transportation of your household or
business goods. Make sure you understand and agree with all statements before you
sign. It is a binding contract. Also Known As: The receipt.
The flat rate quoted for the given inventory. The mover quotes a flat price no
matter how long the job takes. This is the rate provided when the moving company
performs the onsite estimate. A non-binding estimate is the initial quote given based
on the company’s past experience. It is usually quoted without performing an
estimate. The final price is given once the job is completed.
to ensure safe transportation, some articles included in a shipment (i.e. big
screen TVs. Motorcycles, hot tubs, etc.) require extra handling and/or blocking.
There is an extra charge for such items.
The moving company you hired to move your household or business items.
Any scale designed for weighing motor vehicles, including trailers or semi
trailers not attached to a tractor, and certified by an authorized scale inspection
and licensing authority. A certified scale may also be a platform or warehouse type
scale that is properly inspected and certified.
C.O.D. (Cash on Delivery)
Transportation for an individual shipper for which payment is required at the time
of delivery at the destination residence (or warehouse).
Cost of Move
The amount the move will cost without including the extra charges and insurance.
Cost of move estimations are calculated based on information gathered at the
estimate/sign-up interview. Be aware that many factors affect the cost of a move,
such as flight of stairs and distance between your residence and the moving van.
Regulations and procedures surrounding the entry of your household belongings into
another country. Check with the country you’re moving to for details on what
documents you will need. Also, your mover should be able to provide you with more
This is the value you need to declare for the household items you’re moving. Your
insurance will be based on this amount so make sure you assign proper values to all
This applies when you pay a higher minimum rate in exchange for the mover
transferring your household or business goods on a specified date.
A low cost moving service where the mover delivers your things at the door step of
the address you specify. Your items must be boxed in advance, and no additional
service is provided by the mover such as wrapping your furniture in blankets.
the carrier’s tariff provides for a percentage adjustment to the transportation
charge (and SIT Pickup and Delivery) to aid in recovery of the increased cost of
fuel. The surcharge, which can change monthly, is based upon the national average
cost of diesel, as reported by the U.S. Department of Energy.
Full Replacement Value Coverage
The amount of money per $1,000 of item value you will need to pay to protect your household goods for their full replacement value. Full replacement value is the amount of money it will cost to purchase a replacement for a damaged item regardless of the damaged item’s age. If a deductible is applied, it should be stated in your
Most policies require the entire load be covered, not just specific items. Ask
your carrier for terms.
Full Service Move
The most common type of move, with the carrier moving your household items from your old address to your new address. All the items are picked up from the
originating rooms and placed in the new rooms. Furniture is wrapped in blankets for protection during transport. For an additional fee, full service providers will pack and unpack your boxes and hook-up your appliances.
The weight of the van and your goods after they have been loaded.
Guaranteed Pick-Up and Delivery
An additional level of service whereby dates of service are guaranteed, with the
mover proving reimbursement for delays. This premium service is often subject to
minimum weight requirements.
High Value Inventory
The high value inventory is used for items such as antiques, valuable collections,
and jewelry. Any item that is worth more than $100 per pound per article is
considered to be of high value.
As used in connection with transportation, means the personal effects or property
used, or to be used, in a dwelling, when part of the equipment or supplies of the
dwelling. Transporting of the household goods must be arranged for and paid by you or
another individual on your behalf. This may include items moving from a factory or
store when you purchase them to use in your dwelling. You must request that these
items be transported, and you (or another individual on your behalf) must pay the
transportation charges to the mover.
The detailed descriptive list of your household goods showing the number and
condition of each item.
Basic charges for long distance moves, calculated by mileage and weight of your
shipment. Linehaul charges are usually on top of additional charges.
Contains all the essential supplies needed to pack an entire house or apartment.
Moving kits are available for a one-room apartment up to a ten-room house. Each kit
contains boxes of varying sizes and specialities (wardrobe, lamp, etc.), wrap, bubble
wrap, markers and sealing tape.
The gross weight minus the tare weight.
Order for Service
The number used to identify and track your shipment.
The certification issued by a state or federal governmental department authorizing
a mover or carrier to move household goods between designated geographical areas.
Order for Service
The authorizing document allowing movers to move your goods.
Overflow or Leave-Over
When articles to be shipped are left behind due to insufficient space on the
primary van. An additional van(s) is then utilized for transportation and
PBO (Packed by Owner)
When articles are packed by the customer for moving.
Contains all the essential supplies needed to pack a particular room in your home.
Packing kits are available for the bedroom, living room, kitchen, home office,
garage, laundry room and bathroom. Each kit contains specialty boxes suited for that
particular room such as wardrobe, mirror and electronics.
Peak Season Rates
Higher line haul charges that are applicable during the summer months.
Heavy-duty tape usually constructed with a polypropylene backing and rubber resin
adhesive. Used for securely sealing boxes and packages, with some being capable of
bearing up to 40 lbs. Make sure you check the manufacturer’s description and
Refers to a smaller vehicle being used to haul goods to a location which is not
accessible to large trailers. Sometimes an additional charge applies.
By law moving companies must provide a minimum amount of free coverage, and refers
to the amount of money you will receive per pound of damaged goods. Typical amount is
60 cents per pound. This coverage is a bare minimum and should not be relied upon to
cover you for any significant damage. For example, if you have priceless crystal
which weighs 2 pounds, you would be entitled to only $1.20 should the crystal be
damaged during the move.
Storage Extension Coverage
In case your belongings need to be put into storage you will probably need to
purchase extra insurance or if you’ve already purchased moving insurance, this can
usually be extended. This is called storage extension coverage. Check with the moving
company or insurance company. Make sure you have definitive dates or if you’re
unsure, provide a longer coverage period than you think you’ll need.
Refers to temporary storage of your items pending further transportation. This may
be necessary when your new home isn’t ready to occupy and your items must be stored.
You must specifically request this service and the time cannot exceed a set amount of
days determined by the carrier. Additional charges apply, along with warehouse
handling and final delivery charges.
The weight of the van before any goods are loaded onto it.
The mover’s required, published price list of rules, regulations, rates and
charges for the performance of interstate moving services.
Third Party Services
Services that the moving company can arrange for you; includes plumbing, appliance
preparing and other specialty services. Ask for pricing and check the contract before
Restricted insurance for your household goods based on complete loss of your
belongings. Make sure you check the details to ensure your covered.
This is the insurance that covers your household belongings while they are in
transit between your old property and your new one. Check what kind of coverage you
have before you move to ensure you’re properly insured.
The time between when your belongings are picked up to when they are delivered to
the new home or location.
The degree of “worth” of the shipment. The valuation charge compensates the mover
for assuming a greater degree of liability than that provided for in the base
The individual who oversees the loading, hauling and unloading of your household
An additional charge applicable each time SIT service is provided. This charge
compensates the mover for the physical placement and removal of items within the